FAQ
 

Frequently Asked Questions

What is my registration code?

If you received BYDir via e-mail, we included a registration code in the e-mail. If you received BYDir on a CD-ROM, the registration code was provided on paper with the CD-ROM. If you ordered by phone, we told it to you over the phone. If you don't have a registration code at all, contact us to get one.

My registration code is not working.

  • Make sure that you are using the same PalmOS device that you registered with.
  • If you have since performed a hard reset on the device, make sure that you perform a HotSync operation first and restore the same user profile as you had before the reset.
  • You may be trying to use a newer version of BYDir than the one you bought. Call us to upgrade.

I get an error message, "File not found."

Make sure you install both files that we provided you: BYDir.prc and BYDirData.pdb. Then perform a HotSync operation.

The data appears scrambled.

Re-install the files we sent you: BYDir.prc and BYDirData.pdb. Then perform a HotSync operation.

How do I look up a residential listing?

Tap the "Res" button on the top of the screen. Choose the first letter of the last name from the drop-down at the top-right. Then scroll down to find your listing. Tap the listing for more information.

OR: Simply start typing (with Graffiti or with your on-device keyboard) the first few letters of the last name, make sure "Residential" is selected in the drop down, and click Quick Search.

How do I look up a commercial (business) listing?

Tap the "Biz" button on the top of the screen. Choose the first letter of the business name from the drop-down at the top-right. Then scroll down to find your listing. Tap the listing for more information.

OR: Simply start typing (with Graffiti or with your on-device keyboard) the first few letters of the business name, make sure "Business" is selected in the drop down, and click Quick Search.

How do I look up a commercial (business) listing by category (like the "Yellow Pages?")

Tap the "Cats" button on the top of the screen. Choose the first letter of the category you are looking for from the drop-down at the top-right. Then scroll down to find your category. Tap the category for the list of businesses in the category. Scroll down to find your business and tap it for more information.

OR: Simply start typing (with Graffiti or with your on-device keyboard) the first few letters of the category, make sure "Categories" is selected in the drop down, and click Quick Search.

How do I do a reverse phone search? Or search by first name? Or get all listings on Barclay? (etc.)

Press the "drop-down menu" silkscreen button (or tap the "BYDir" title bar at the top), and tap "Full Search." Enter the phone number (including the dashes), or the street name, or the first name, or any other information you want to find, choose Residential or Business, and click Search. Note: These searches take longer. Type S in the graffiti area (or using your on-device keyboard) to stop the search.

How do I get more information in the main screen?

Press the "drop-down menu" silkscreen button (or tap the "BYDir" title bar at the top), and tap "Detailed View." To turn that off, choose "Short View."

How do I tell what version of the program and data I am using?

Open BYDir, open the pulldown menu, and click About.

I still have a problem. What do I do?

You can try to contact the developer directly -- see our contact page for details.